Need a human?
Email support@shipshape90.com. Include the email on your account, the challenge name, and a short description of what happened. Never send a sign-in code.
Account and sign-in
I didn’t receive my code.
Check spam or junk, confirm the email address, wait a moment, and request a new code. Only the newest code may work.
How do I update my profile?
Open Profile and choose Edit profile to change your name, username, or photo.
How do I delete my account?
Open Profile, choose Delete account, review the challenge consequences, and type DELETE. This permanently removes the account and personal data described in our Privacy Policy.
Challenges and scoring
Can I join two active challenges?
No. ShipShape allows one active challenge. Switching immediately forfeits the current challenge. An upcoming challenge can be queued and will ask for permission before replacing an active challenge.
Why did my score change?
Points include completed tasks, missed-task penalties, perfect-day bonuses, and streak bonuses. Backfilled corrections recalculate the affected day and streak so rankings stay consistent.
Can I update an earlier day?
Use History inside the active challenge. You can edit challenge days that have happened, but not future dates, dates outside the challenge, or days before you joined.
Safety
ShipShape 90 is not medical care and cannot evaluate whether a task is safe for you. Use appropriate form and intensity, respect recovery, and speak with a qualified healthcare professional before beginning a new program if you have concerns. Stop immediately for pain, dizziness, faintness, chest discomfort, unusual shortness of breath, or other alarming symptoms. Contact local emergency services for an emergency.
Notifications
Open Profile → Notifications to pause or resume ShipShape delivery. Use your iPhone settings to control banners, sounds, badges, and lock-screen visibility.
Privacy or security concern
Contact support@shipshape90.com with enough detail for us to investigate. Do not include passwords, sign-in codes, or sensitive health information in email.